Terms of service

Terms & Conditions
Wellness Boutique Online
www.wellnessboutiqueonline.com
Last updated: 28/01/26

1. About Us
Wellness Boutique Online (“we”, “us”, “our”) is an online retailer specialising in adult wellness products, including sex toys, lubricants, and related accessories.
Our website is www.wellnessboutiqueonline.com (“the Website”).
If you need to contact us, you can do so at:
Email: support@wellnessboutiqueonline.com

2. Acceptance of These Terms
By accessing or using the Website, you agree to be bound by these Terms & Conditions. If you do not agree, you must stop using the Website immediately.

3. Eligibility & Age Restriction
You must be 18 years or older to purchase products from our Website.
By placing an order, you confirm that:
•     You are at least 18 years old
•     You are legally capable of entering into a binding contract
•     The information you provide is accurate and complete
We reserve the right to cancel any order if we believe you are under 18.

4. Our Products
We supply adult wellness products that comply with UK regulations. Product descriptions, images, and specifications are provided for guidance only. Colours, packaging, and materials may vary slightly.
All products are sold for personal use only and must not be resold without our written permission.

5. Pricing & Payment
All prices on the Website are shown in GBP (£) and include VAT where applicable.
We accept payment via:
•     Debit/credit card
•     PayPal
•     Other payment methods listed at checkout
Your payment details are processed securely by our payment provider. We do not store full card details.
We reserve the right to change prices at any time.

6. Ordering & Contract Formation
When you place an order, you will receive an order confirmation email. This email acknowledges your order but does not constitute acceptance.
A contract is formed only when we dispatch your order.
We may refuse or cancel an order if:
•     The product is out of stock
•     Payment cannot be authorised
•     We suspect fraudulent activity
•     You do not meet age requirements

7. Delivery
We deliver within the United Kingdom. Delivery options and estimated times are shown at checkout.
We are not responsible for delays caused by:
•     Courier issues
•     Incorrect delivery information
•     Events outside our control
Discreet packaging is used for all orders.

8. Returns & Refunds
For hygiene and safety reasons, we cannot accept returns on adult toys, lubricants, or intimate products unless they are faulty, damaged, or incorrect.
If your item is faulty or incorrect, you must notify us within 14 days of delivery with evidence (e.g., photos).
Refunds will be issued to the original payment method once the issue is verified.
We comply with the Consumer Rights Act 2015.

9. Faulty Goods
If a product is faulty, you are entitled to a repair, replacement, or refund depending on the circumstances.
This does not apply to damage caused by misuse, improper cleaning, or normal wear and tear.

10. User Accounts
If you create an account, you are responsible for keeping your login details confidential.
We may suspend or terminate accounts that breach these Terms.

11. Prohibited Use
You must not use the Website for any unlawful or harmful purpose, including:
•     Attempting to gain unauthorised access
•     Distributing harmful software
•     Harassing or abusing others
•     Violating intellectual property rights

12. Intellectual Property
All content on the Website — including text, images, branding, logos, and product descriptions — is owned by or licensed to Wellness Boutique Online.
You may not copy, reproduce, or distribute any content without our permission.

13. Privacy & Data Protection
We process personal data in accordance with UK GDPR and our Privacy Policy.
You can view our Privacy Policy on the Website.

14. Limitation of Liability
To the fullest extent permitted by law, we are not liable for:
•     Losses arising from misuse of products
•     Indirect or consequential losses
•     Loss of profits, revenue, or data
Nothing in these Terms excludes liability for death or personal injury caused by negligence.

15. Events Outside Our Control
We are not responsible for delays or failures caused by events outside our reasonable control, including strikes, courier delays, natural disasters, or technical failures.

16. Changes to These Terms
We may update these Terms from time to time. Changes will be posted on this page with an updated date. Continued use of the Website indicates acceptance of the revised Terms.

17. Governing Law
These Terms are governed by the laws of England and Wales.
Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

18. Contact Us
If you have any questions about these Terms, contact us at:
Email: support@wellnessboutiqueonline.com